The Hotel and Kitchen Operation department is a crucial component of any hospitality establishment, responsible for ensuring that guests receive exceptional service and that all operations run smoothly. The department oversees several areas, including food and beverage, housekeeping, laundry, front office, and maintenance. In terms of the kitchen operation, this department is responsible for managing the daily food preparation, cooking, and presentation of meals offered in the restaurant or room service. They ensure that menus are followed, all health codes and safety regulations are being met, and the kitchen and dining areas are maintained. In addition to managing the kitchen, the hotel operation department ensures that guests are satisfied with their stay through their interactions with employees in the front office, housekeeping, laundry, and maintenance. They are responsible for managing guest requests, managing room availability and blockage, pricing and inventory control, managing the check-in and check-out process, and more.
Overall, the Hotel and Kitchen Operation department plays a foundational role in the hospitality industry, working behind the scenes to create an enjoyable and memorable experience for guests.
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